Privacy policy

Last updated: September 3, 2026

Limony operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Limony is operated by Monika Štulajterová - Limony ("we", "us", or "our") and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

1. Data Controller

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Data Controller: Monika Štulajterová - Limony

  • Registered Office / Address: E. Bohúňa 2091/36, 034 01 Ružomberok, Slovakia

  • ID / IČO: 57874051

  • Email: limony.handmade@gmail.com

2. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We process the following categories of personal information:

  • Contact & Identification Details: full name, billing address, shipping address, phone number, and email address.

  • Financial Information: payment card details, transaction confirmations, and payment methods.

  • Account Information (if applicable): username, password, preferences, and settings.

  • Transaction Details: order history, items viewed or added to cart, returns, and exchanges.

  • Communications: information you include when contacting our customer support.

  • Technical & Device Information: IP address, browser type, device details, network connection, and how you interact with our website.

3. Legal Bases and Purposes of Processing

We process your personal information in accordance with applicable General Data Protection Regulation (GDPR) laws based on the following legal grounds:

  • Performance of a Contract (Art. 6(1)(b) GDPR): To process and deliver orders, handle payments, manage returns and exchanges, manage customer accounts, and provide order updates.

  • Legal Obligations (Art. 6(1)(c) GDPR): To comply with statutory accounting, tax, and consumer protection laws in Slovakia and the Czech Republic.

  • Legitimate Interests (Art. 6(1)(f) GDPR): To secure our checkout, prevent fraud, maintain website security, and defend potential legal claims.

  • Consent (Art. 6(1)(a) GDPR): For non-essential cookies and marketing communications (if applicable). You may withdraw your consent at any time.

4. How We Collect Your Personal Information

  • Directly from you: when you make a purchase, create an account, or contact customer support.

  • Automatically: via cookies and similar standard store technologies when you browse our website.

  • From service providers: payment processing partners and delivery services providing status updates.

5. Disclosure of Personal Information

We share your personal information only with trusted third parties to provide our services:

  1. Shopify: our hosting and e-commerce platform provider (Shopify Inc.).

  2. Shipping & Logistics Carriers: delivery partners such as Packeta (Zásielkovňa), Slovak Post, and other courier services operating in Slovakia and the Czech Republic.

  3. Payment Processors: secure payment gateways for processing your order payments.

  4. Legal Authorities: when required by law or valid legal requests.

We do not use third-party advertising tracking tools such as Meta Pixel or Google Ads.

6. International Data Transfers

Because our store is hosted on Shopify, your personal information may be transferred to and stored on servers located outside the European Economic Area (EEA), such as in Canada or the United States.

These transfers are legally protected under GDPR:

  • Canada is recognized by the European Commission as providing an adequate level of data protection.

  • Transfers to the USA are safeguarded under the EU-U.S. Data Privacy Framework or Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Order and Accounting Records: 10 years from the end of the tax year, as required by law.

  • Customer Support and Claims: duration of the warranty period and statutory limitation periods (typically 3–5 years).

  • Customer Account: until you request its deletion or close your account.

  • Cookies and Consent-Based Data: until you withdraw your consent.

8. Cookies

Our store uses essential cookies to ensure basic functionality (such as keeping items in your shopping cart and secure checkout).

Any non-essential cookies (e.g., for basic anonymous analytics) are used only with your prior consent, which you can manage or withdraw at any time via the cookie banner on our website.

9. Your GDPR Rights

If you reside in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no legal ground for retaining it remains.

  • Right to Restrict or Object: Restrict processing or object to processing based on legitimate interests.

  • Right to Data Portability: Receive your data in a structured, commonly used format.

  • Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise your rights, please contact us at limony.handmade@gmail.com.

10. Complaints

If you believe that your personal data is processed in violation of applicable laws, you have the right to lodge a complaint with a supervisory authority:

  • Slovakia:

    Office for Personal Data Protection of the Slovak Republic

    (Úrad na ochranu osobných údajov Slovenskej republiky)

    Hraničná 12, 820 07 Bratislava 27, Slovakia

    Website: https://dataprotection.gov.sk

  • Czech Republic:

    Office for Personal Data Protection

    (Úřad pro ochranu osobních údajů)

    Pplk. Sochora 27, 170 00 Praha 7, Czech Republic

    Website: https://uoou.gov.cz