Refund policy

Last updated: September 3, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in accordance with EU and Slovak consumer protection laws.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, undamaged, and in a resalable condition. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at limony.handmade@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package. Please note that returns must be sent to our official address:

Monika Štulajterová - Limony

Adress:

 Ema Bohúňa 2091/36

034 01 Ružomberok

Slovakia

Items sent back to us without first requesting a return will not be accepted.

Shipping Costs for Returns

Unless the return is due to a damaged or defective item or an error on our part, you will be responsible for paying your own shipping costs for returning the item. We recommend using a trackable shipping service (such as Packeta or Slovak Post).

Damages and Issues

Please inspect your order upon receipt and contact us immediately at limony.handmade@gmail.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Custom products (such as special orders or personalized items)

  • Personal care goods

  • Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved.

If approved, you will be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 14 days have passed since we approved your return, please contact us at limony.handmade@gmail.com.