Shipping policy

Last updated: September 3, 2026

Thank you for visiting and shopping at Limony. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: During high-volume periods or sales, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

We ship exclusively to Slovakia and the Czech Republic. Shipping charges for your order will be calculated and displayed at checkout.

Slovakia

  • Packeta (Zásielkovňa) – Pickup Point / Z-BOX: 2–3 business days

  • Home Delivery (Courier / Slovak Post): 1–3 business days

Czech Republic

  • Packeta (Zásielkovňa) – Pickup Point / Z-BOX: 2–4 business days

  • Home Delivery (Courier): 2–4 business days

Free shipping options or threshold rates (e.g., free delivery on orders over a certain amount) can be configured directly at checkout.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact us at limony.handmade@gmail.com with your name and order number, and we will look into it for you.

4. Customs, Duties, and Taxes

Since both Slovakia and the Czech Republic are members of the European Union (EU), there are no customs duties or additional import taxes applied to orders shipped between these countries.

5. Damaged or Lost Packages

Limony is not liable for products damaged or lost during shipping if caused by carrier negligence, but we will do our best to help you resolve the issue:

  • If you receive your order damaged, please inspect the package upon arrival and contact the shipment carrier or our support team immediately to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim, and send photos of the damage to limony.handmade@gmail.com.

6. Incorrect Address / Undeliverable Packages

Please double-check your shipping address and contact details before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Re-shipping costs for returned packages will be the responsibility of the customer.

7. Contact Us

If you have any further questions about our shipping policy, please contact us at:

  • Email: limony.handmade@gmail.com

  • Address: E. Bohúňa 2091/36, 034 01 Ružomberok, Slovakia